Guido Oswald

Forward thinker and visionary in the area of Customer Relationship Management (CRM) and Service Oriented Architectures (SOA).
Creating and demonstrating solutions that help companies become more agile and responsive.

Service Oriented Architectures (SOA), Enterprise Service Bus (ESB), Complex Event Processing (CEP), Semantic Data Integration, SOA Management / Governance

Responsible for driving and managing the more technical parts of sales campaigns with medium and large companies in a number of different vertical industries. Teaming with the European presales and consulting teams to architect and present a solution that delivers value to customers and prospects in the context of system integration and governance.
Sustain customer relation and detect sales opportunities (Technical Account Management).

Customer Relationship Management (CRM) - ex. Clarify

Analyze customer pain-points and create solution scenarios tailored to the specific requirements and needs.
Design and lead PoC (Proof of Concept) projects for customer specific prototypes.
Doing workshops and technical training for customers from the Telecommunications, Finance and Hi-Tech / Manufacturing market.
Deliver marketing message and convince prospects at all levels (from IT to CxO).
Contrive and develop Demo-Environments for the Pre-Sales community.
Internal / external technical and functional training for upcoming Amdocs CRM product releases.
Doing customer presentations and leading discussions regarding products and system implementation.

Architectural responsibility for the Safeguard Advanced Security (SGAS) Product. Implementing a new configuration tool based on Microsoft's Management Console, enhancing the logon functionality to support new smartcards and fingerprint.

Customer Relationship Management (CRM)
Web 2.0 - Social CRM
Service Oriented Architecture (SOA)
Enterprise Service Bus (ESB)
Web Services Management (SOA Governance)
Semantic Data Integration (Common Data Model)
Event Driven Architectures (EDA)
Complex Event Processing (CEP)