Guido Oswald

Last updated February 12th 2011
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Guido Oswald
Holzruetistrasse 6F
Niederrohrdorf, AG 5443 Switzerland
GuidoOswald.de
+41 (79) 369 69 36

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OBJECTIVE
Forward thinker and visionary in the area of IT Service Management (ITSM), Customer Relationship Management (CRM) and Service Oriented Architectures (SOA).
Creating and demonstrating solutions that help companies become more agile and responsive.

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WORK EXPERIENCE

NEXThink S.A.
Sr. PreSales DACH

09/2010 - present
Lausanne / Zurich
Key areas:
  • Act as subject matter expert for NEXThink technology and products
  • Take technical leadership during sales process
  • Partner & project management
  • Present NEXThink solution, technical features and benefits to prospects
  • Deliver presentations and trainings to customers and partners
  • Create and maintain marketing materials / competitive info
  • Mastering and managing product deployments and installations
  • Conduct proofs of concept and trials
  • Identify and report feature requests from customer demand
Act as the focal point of contact for customers, partners and prospects. Plan,
architect and conduct Proof of Concepts (PoC), Trainings and consulting
engagements. Lead and train partners / customers on product, architecture and
implementation projects.
Design and implement a "Go-To-Market" strategy for the German speaking part
of Switzerland, Germany and Austria. Work closely with sales and partners to
engage in new verticals and formulate / communicate an adequate marketing
message.

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Progress Software
Sr. Solution Engineer

09/2008 - 08/2010
Dietikon, Switzerland
Service Oriented Architectures (SOA), Enterprise Service Bus (ESB), Complex Event Processing (CEP), Semantic Data Integration, SOA Management / Governance

Responsible for driving and managing the more technical parts of sales campaigns with medium and large companies in a number of different vertical industries. Teaming with the European presales and consulting teams to architect and present a solution that delivers value to customers and prospects in the context of system integration and governance.
Sustain customer relation and detect sales opportunities (Technical Account Management).

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Amdocs
Sr. Sales Engineer

07/2000 - 08/2008
Munich, Germany
Customer Relationship Management (CRM) - ex. Clarify

Analyze customer pain-points and create solution scenarios tailored to the specific requirements and needs.
Design and lead PoC (Proof of Concept) projects for customer specific prototypes.
Doing workshops and technical training for customers from the Telecommunications, Finance and Hi-Tech / Manufacturing market.
Deliver marketing message and convince prospects at all levels (from IT to CxO).
Contrive and develop Demo-Environments for the Pre-Sales community.
Internal / external technical and functional training for upcoming Amdocs CRM product releases.
Doing customer presentations and leading discussions regarding products and system implementation.

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Utimaco Saferware AG
Technical Architect

10/1998 - 06/2000
Munich, Germany
Architectural responsibility for the Safeguard Advanced Security (SGAS) Product. Implementing a new configuration tool based on Microsoft's Management Console, enhancing the logon functionality to support new smartcards and fingerprint.

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SKILLS
IT Service Management (ITSM)
Desktop / Server / Transaction Monitoring
Customer Relationship Management (CRM)
Web 2.0 - Social CRM
Service Oriented Architecture (SOA)
Enterprise Service Bus (ESB)
Web Services Management (SOA Governance)
Semantic Data Integration (Common Data Model)
Event Driven Architectures (EDA)
Complex Event Processing (CEP)

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EDUCATION

Fachhochschule fuer Oekonomie und Management - FOM
MBA in Master of Business Administration - International Management

09/2006 - 09/2009
Munich

A Grade Point Average

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Fachhochschule Bingen - University of Applied Science
Diplom Ingeneur (FH) - Graduate Engineer in Electrical Engineering and Computer Science

09/1993 - 10/1998
Bingen, Germany

B Grade Point Average

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